Jane* Return-to-work coordinator

"I think it's important to remember that when people are anxious they can struggle with situations that they would have dealt with previously. They might be less likely to remember everything they've been told. So a manager might need to tell them something three times instead of once. If that manager can tolerate that and make it clear that they can ask again if they are finding something difficult, it can help them to relax. That often makes things a lot easier in the long run."

* not her real name